Is Your Customer Owned Equipment Causing Problems on your Telephone or Cable Line?

Do you have customer owned telephone or cable equipment? - Cordless telephones, VCR's, computers or any type of communication equipment purchased elsewhere? Have you done your own wiring for that extra telephone or television? Do you have more than one TV or do you play video games off your TV? Have you purchased extra telephones or bells somewhere and have them plugged in? If you have more than one television or telephone, have you checked all equipment to see if the problem is on all of them or just one?

If you incur problems with either your telephone service or your cable service, be sure to check out your customer owned equipment and wiring before you call Nelson Telephone or Chippewa Valley Cable to report a problem. Nelson Telephone or Chippewa Valley Cable is responsible only for service to your house/business and any company equipment you may be renting from us.

If a repairman is sent to your business/residence and finds customer owned equipment creating the problem, you, the customer, will be charged a $45.00 trip charge for the call. The repairman is obligated to free the line/cable so that it is operational again and is not obligated to fix or repair the customer owned equipment.

Therefore, when and if you think about purchasing customer owned equipment, it would be best to find out all you can about it, know how it works and any problems that it may cause.

And remember, if you're having a problem on your line for telephone service or cable, be sure to check all customer owned equipment to make sure they're working correctly before you call in a problem. Save yourself the $60.00 service fee.